How do I return my DNA kit to your lab?

For customers located in the United Kingdom:

Inside your kit, you'll discover a prepaid envelope designed for the convenient return of your sample to our dedicated returns center. These envelopes can be easily posted in Royal Mail postboxes for hassle-free returns. To find the nearest postbox in your area, simply visit this link: https://www.royalmail.com/services-near-you#/

Please do take note of your return tracking number to ensure you can monitor your samples return.

For all other international sample returns:

To ensure the secure transit of your sample, we make use of FedEx.

If you did request a return waybill with your order you can follow the below instructions to return your sample to our lab.

You may choose to return your sample in one of two ways:

How to Drop-off at your Local FedEx Branch

Please select "Drop labeled package at staffed location" on FedEx webpage.

How to schedule a Pick-up with FedEx

Contact your local FedEx office by following this link.

FedEx may request the following information below

FedEx Tracking Number - The 12-digit return shipping tracking number may be found on your return shipping waybill
Shipment type Global return shipment
Payment Paid by receiver
Number of packages Number of samples you are returning
Weight 0.5kg
Contents Plastic Swab in Plastic Tube
Value USD$1

Please email us at [email protected] if FedEx requires a control number

Your results and report will be available within approximately 10 working days from receipt by our laboratory.

If you have any questions or need further assistance regarding your sample return or results, please feel free to contact our customer support team on [email protected]. We're here to support you throughout your genetic discovery journey.

How do I return my DNA kit to your lab?Updated 5 months ago