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How can I introduce my marketing services or tools to StrideDNA?
To introduce your marketing services or tools to StrideDNA, please send a detailed email with your portfolio, services offered, or products along with any relevant information to our customer service. Your email will be forwarded to our marketing tea
How can I stay informed about the availability of new tests, like the microbiome test?
To stay updated on the availability of new tests, like the microbiome test, you can sign up for notifications. Reach out to our customer service, indicating your interest in being informed when certain products become available. We can add you to our
How can I schedule a session with the Dietetics Expert to achieve my health goals?
Thank you for considering our services to support your health goals! We are glad to offer you the opportunity to schedule a quick session with our in-house Dietetics Expert, who will provide you with personalized advice tailored to your needs. To boo
How can I provide feedback or suggestions to improve your service?
We welcome feedback and suggestions from our clients to improve the online store experience. If you've identified any issues, such as design mistakes, copywriting errors, or have insights into how we could better optimize the website for our audience
How can I book a consultation for my DNA test results?
We are pleased to offer you a consultation to help you understand and take actionable steps from your DNA test results. To book your consultation, please follow the provided link available in your online portal. We believe this session will provide v
What should I do if my test sample has a small spill?
If you experience a small spill of the stabilizing liquid in the test kit, please continue to send in your sample. A minor spill is generally not impactful, but if the lab does encounter any issues with processing your sample, we will be happy to pro
How can I ensure that my test results remain unaffected by other family member's tests?
Our system is designed not to allow multiple sets of results under a single account. Should you encounter any issues, please ensure each family member uses a separate account with their unique email address for activating kits and accessing results.
Do I need to book multiple consultations for different test sections?
No, you only need to book one consultation regardless of the number of test sections in your results. This single consultation session will cover all parts of your report, providing a comprehensive discussion on all findings. This ensures you gain a
Is there a deadline for booking my consultation?
There is no specific deadline for booking your consultation. You can schedule it at any time that is convenient for you. We encourage you to book the consultation when you are ready to discuss your results and gain a deeper understanding of the actio
How can I resolve problems with kit activation due to birth date or password errors?
When entering your birth date while activating a kit, please use the DD/MM/YYYY format. If you're facing password-setting issues, ensuring your password does not include commas, abbreviation marks, backward slashes, or hashtags will help you successf
Is it possible to apply a discount code retrospectively after a purchase?
If you forgot to apply a discount code at the time of purchase, please contact us and provide the coupon code you intended to use. Our team will review your request and determine the possibility of applying the discount retrospectively. While we cann