Data Access & Deletion

Feel free to tell us what you need assistance with, and we'll be more than happy to lend a hand!

Feel free to give us a call and our team would be more than happy to assist.

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Stride

Data Protection

How do I access my online portal?

How do I reset my password?

How can I update my details?

Where can I view my DNA reports?

Your Online Portal

How do I cancel my subscription?

How often does my subscription renew?

How do I update my payment method?

Can I skip a month of subscription?

Subscriptions

How do I activate my DNA test online?

Why do I have to register the kit online?

I forgot to activate my kit

Kit Activations

Accounts & Registration

Which countries do you ship to?

When will I receive my order?

How do I return my DNA kit to your lab?

Can I buy a Stride product for someone as a gift?

How can I amend my shipping address?

Orders & Shipping

What is your offering?

How do I order personalised supplements?

How accurate are the personalised supplement recommendations?

What if I miss a dose of my supplement?

What are the benefits of liquid supplements versus capsules?

What to look out for when considering Liposomes Supplements?

What ingredients do you make use of for your supplements?

Personalised Supplements

How does the lifestyle questionnaire work?

Can I change my lifestyle questionnaire responses later?

I have made a mistake with my questionnaire

Lifestyle Questionnaire

What is included with StrideDNA Methylation Test?

What is included with StrideDNA Methylation + Nutrigenetic Test?

What is included with StrideDNA Optimal Health Test?

How does the DNA test work?

Is the DNA test mandatory to receive my personalised vitamins?

What's the advantage of including DNA insights for my personalised vitamins?

How do I take my DNA test?

When will I receive my DNA results?

How fast must I return my DNA sample after collecting?

Where should I store my sample before returning to your lab?

DNA Test

Product Overview

Are Stride supplements safe for long-term use?

Are the supplements tested for quality and safety?

What if I have specific health conditions?

Are there any side effects associated with personalised supplements?

Are the products safe for everyone to use?

Can pregnant or breastfeeding individuals use your products?

How should I store my supplements?

Am I able to take expired supplements?

How can I report a product-related issue or concern?

Are there any age restrictions for using your products?

Safety and Usage

How do you store and protect my data?

How can I request my information to be deleted?

Can I have my raw data?

Is my personal information secure?

What happens to my DNA after the test?

Return and Refund Rights Prior to Use of Test Kits

Returns and Refund Rights for Supplements and Subscriptions

Discretionary Refunds and Replacement of products After Use

Returns and Refunds

Policies

How can I introduce my marketing services or tools to StrideDNA?

How can I stay informed about the availability of new tests, like the microbiome test?

How can I schedule a session with the Dietetics Expert to achieve my health goals?

How can I provide feedback or suggestions to improve your service?

How can I book a consultation for my DNA test results?