Stride logo
Stride logo

All articles

Returns and Refund Rights for Supplements and SubscriptionsUpdated 2 months ago

Supplement Returns

Supplement returns follow the same policy as kits, detailed in Section (A). Unopened and unused supplements can be returned within 14 days of delivery, subject to the provided instructions. 


No refunds will be issued for any supplements that have been opened or used under any circumstance.

Subscription Cancellations and Refunds

If you decide to cancel a subscription, you have the flexibility to do so within 24 hours before the renewal date. To proceed with the cancellation process, access your account settings in your online portal. It's important to note that cancelling a subscription will have no impact on kits or supplements that are already in transit, and the cancellation will only apply to upcoming charges and shipments.


In cases where you intend to cancel a subscription with a payment that has already been processed, we can provide a full refund if the package has not yet been shipped. However, if the package has been dispatched, the conditions outlined in Section (A) would govern the refund process.


Kindly be aware that refunds will not be issued for charges from past subscription periods. Our policy dictates that only the most recent charge is eligible for a refund in accordance with the terms specified.

Subscription Renewal

Our subscription plans are designed to offer you a convenient and uninterrupted experience. They will automatically renew based on the frequency you selected during the initial purchase—either every month or 3 months, depending on your product choice at checkout.

This automated renewal ensures you never run out of the products you love, and it's one less thing to worry about. However, you're not locked in, and you can make changes or cancel your subscription at any time before the renewal date. We believe in flexibility and choice.
Was this article helpful?
Yes
No