Returns and Refund Rights for Supplements and SubscriptionsUpdated a year ago
Supplement Returns
Supplement returns follow the same policy as kits, detailed in Section (A). Unopened and unused supplements can be returned within 14 days of delivery, subject to the provided instructions.
No refunds will be issued for any supplements that have been opened or used under any circumstance.
Subscription Cancellations and Refunds
If you decide to cancel a subscription, you have the flexibility to do so within 24 hours before the renewal date. To proceed with the cancellation process, access your account settings in your online portal. It's important to note that cancelling a subscription will have no impact on kits or supplements that are already in transit, and the cancellation will only apply to upcoming charges and shipments.
In cases where you intend to cancel a subscription with a payment that has already been processed, we can provide a full refund if the package has not yet been shipped. However, if the package has been dispatched, the conditions outlined in Section (A) would govern the refund process.
Kindly be aware that refunds will not be issued for charges from past subscription periods. Our policy dictates that only the most recent charge is eligible for a refund in accordance with the terms specified.